Describe Two Types of Direct Process Risks in the Sales

question 20

Essay

Describe two types of direct process risks in the sales and customer service process.

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Definitions:

Innate Ideas

Concepts and knowledge that are argued to be inborn or naturally present in the mind, rather than acquired through experience.

Cognitive Processes

The mental activities involved in acquiring, storing, retrieving, and using knowledge, including perception, memory, thinking, and language.

Balance Theory

A theory that proposes people strive for consistency and balance in their relationships and beliefs for a harmonious state.

Self-Stimulation Theory

A theory suggesting that behaviors are motivated by the intrinsic pleasure they provide.