Efforts to Alter or Manage the Intensity or Type of Feelings

question 38

Multiple Choice

Efforts to alter or manage the intensity or type of feelings one is experiencing is referred to by Hochschild as

• A) impression management.
• B) emotional labor.
• C) emotion work.
• D) organismic labor.

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Definitions:

Written Warranty

A guarantee provided in written form by the maker or seller of a product, ensuring the product's condition, quality, or performance for a specified period.

Full Warranty

A comprehensive warranty that covers repair or replacement of any defect in a product during the warranty period.

Implied Warranty

A legal assumption that a product will perform as expected without explicit statements by the seller regarding its quality or performance.

Warranty Of Merchantability

A legal guarantee that a product sold by a merchant fits its ordinary purposes and meets the buyer’s expectations.