In the Context of Reflection Responses, _____ Identify the Emotions

question 19

Multiple Choice

In the context of reflection responses, _____ identify the emotions expressed by a client but do not take a stand or attempt to help the client deal with the emotions.

• A)​complex reflections
• B)​reflections with a twist
• C)​reflections of affect
• D)​simple reflections

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Definitions:

Negative-News Message

A communication that conveys disappointing or unfavorable information to the recipient.

Admit Blame

The act of accepting responsibility for a mistake or wrongdoing.

Apologizing

The act of expressing regret or sorrow for having done something wrong or caused inconvenience or offense to someone.

Customer's Claim

A formal request or assertion made by a customer demanding a remedy or compensation for a product or service issue.