Which of the Following Manages Information About Customers, Past Purchases

question 67

Multiple Choice

Which of the following manages information about customers, past purchases, interests, and the day-to-day interactions, such as phone calls, email messages, web communications, and Internet messaging sessions?

• A)MRP II
• B)MRP
• C)CRM
• D)HRIS

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Definitions:

Decision-Making Process

The cognitive process leading to the selection of a course of action among variations.

Objective

A specific, measurable, and achievable target or goal that an individual or organization aims to accomplish.

Recognizing Problem

The initial step in problem-solving, involving the identification of a problem's existence.

Bounded Rationality

A concept suggesting that decision-making is limited by the information available, the cognitive limitations of the individual, and the finite amount of time they have to make a decision.