A Help Desk Technician Answers Technology-Related Questions in Person, on the Phone

question 36

True/False

A help desk technician answers technology-related questions in person, on the phone, or via email or an online chat room.

Understand the concept of compound and simple interest.

Calculate the future value of investments with different rates and compounding intervals.

Determine the original investment amount based on future value and interest rate.

Compare the effects of different interest rates on investment growth over time.

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Definitions:

Drag Gesture

An input method involving clicking and holding an object on a screen and then moving it to a new location.

Shortcut Menu

A contextual menu that appears when a user right-clicks on an element in a GUI, offering a list of actions relevant to the context of the click.

Mouse Buttons

The buttons on a mouse that allow users to interact with computer software; typically includes a left, a right, and sometimes a middle button.

App

Short for application, a software program or tool designed to perform specific tasks or functions on a computer or mobile device.