To Manage Day-To-Day Interactions with Customers, Including Phone Calls and E-Mails

question 196

Multiple Choice

To manage day-to-day interactions with customers, including phone calls and e-mails, what type of software would a company use?

• A)phone call management software with e-mail extensions
• B)human interface software
• C)customer management software
• D)customer service software

---

Definitions:

Antigens

Substances that the body recognizes as foreign and that elicit an immune response.

Resistance Phase

The second stage of the general adaptation syndrome, where the body adapts to and resists stress, mobilizing resources to cope with a stressor.

General Adaptation Syndrome

A three-stage response (alarm, resistance, exhaustion) that the body goes through when exposed to prolonged stress.

Facial Feedback

The hypothesis that facial expressions can influence emotional experiences, suggesting that smiling can make you feel happier.