To Manage Day-To-Day Interactions with Customers, Including Phone Calls and E-Mails

question 196

Multiple Choice

To manage day-to-day interactions with customers, including phone calls and e-mails, what type of software would a company use?

• A)phone call management software with e-mail extensions
• B)human interface software
• C)customer management software
• D)customer service software

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Definitions:

Legal Capacity

The ability of an individual or entity to enter into legally binding contracts, recognizing that the person has the requisite age and mental capability to understand and agree to the terms.

Mental Ability

Refers to the capacity to perform cognitive tasks, understand complex ideas, learn from experience, apply logic and reason, and adapt to new situations.

Voidable

Voidable refers to a legal term indicating that a contract or agreement is valid and enforceable but can be annulled by one party due to certain circumstances, such as misrepresentation or duress.

Disaffirm

The legal act of denying or rejecting the validity of a contract or agreement, especially by a party who was minor at the time of entering the contract.