Nine Items from a Scale of Grocery Store Service Quality

question 6

Multiple Choice

Nine items from a scale of grocery store service quality were assessed by exploratory factor analysis. Based on this scree plot, how many factors should be extracted?

• A) 2
• B) 3
• C) 4
• D) 5

---

Definitions:

Degrees

A unit of measurement for angles or temperature.

Crossmembers

Horizontal structures that provide support and stability to the chassis or frame of a vehicle.

Torsional Forces

Forces causing an object to twist about an axis, leading to stress or strain within the object.

Chassis Sub-components

The various smaller parts or systems that together form the chassis of a vehicle, providing structural support to the vehicle's body.