A Follow-Up Experiment to Better Understand Net Promoter Scores Was

question 13

Multiple Choice

A follow-up experiment to better understand net promoter scores was conducted using a one-way factorial design with K sample means, each based on n scores. What is the number of degrees of freedom for the between mean squares?

• A) n -1
• B) K- 1
• C) n -K
• D) (n - 1)(K - 1)

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Definitions:

Traditional Measurement

A method of evaluating performance or progress using long-established standards or units.

Return On Investment

A measure used to evaluate the performance of an investment by dividing the net profit by the initial cost of the investment.

Cost Variance

The difference between the estimated cost of a project or operation and the actual cost incurred.

Balanced Scorecard

A strategic planning and management system that organizations use to communicate what they are trying to accomplish, align day-to-day work with strategy, and monitor performance against strategic goals.