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The opportunity cost of a particular activity
Macro Processes
Large-scale, high-level operational processes in an organization that span across multiple functions and departments.
CRM
Customer Relationship Management (CRM) refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
Push/Pull View
A concept in supply chain management that divides processes into two categories: 'push' systems that forecast demand and 'pull' systems that respond to demand signals.
Supply Chain
The interconnected system comprising people, entities, resources, processes, and technology that participates in producing and distributing a product, from sourcing raw materials to manufacturing and ultimately delivering to the consumer.
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