The Balanced Scorecard Approach Requires the Organisation to Be Viewed

question 27

Multiple Choice

The balanced scorecard approach requires the organisation to be viewed from four perspectives. Which of the following are included in this approach?
I. Supplier.
II. Taxation obligations.
III. Financial performance.
IV. Customer perspectives.

• A) III and IV only.
• B) I and IV only.
• C) II and III only.
• D) I, II, III and IV.

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Definitions:

Bruner's Model

A theory of cognitive development proposed by Jerome Bruner, emphasizing the importance of categorization and the conceptualization of learning as an active process.

Personal Identity

An individual's distinct sense of self, encompassing personal attributes, values, beliefs, and experiences.

Unpleasant Emotions

refer to feelings that are not enjoyable or comfortable, such as sadness, anger, or fear, often resulting from negative experiences.

Perceiver's Experience

The influence of an individual's own knowledge, beliefs, and emotions on how they interpret and respond to different stimuli or situations.