Which of the Following Is a Component of Service Performance

question 9

Multiple Choice

Which of the following is a component of service performance discussed under the operations function?

• A)Role of marketing
• B)Competitive appeal
• C)Introduction of new technology
• D)Customer profile
• E)Workforce

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Definitions:

Assessment Center

An assessment center is a process used in the selection of candidates for a job, involving a variety of techniques designed to evaluate competencies important for success in that role.

Selection Technique

denotes the methods and processes used by organizations to evaluate and choose the most suitable candidates for a job, including interviews, tests, and other assessment tools.

Employment Tests

Standardized tests used by employers to evaluate candidates' abilities, skills, or personality traits for job suitability.

Marginal Tax Rate

The tax rate on an additional dollar of income, which can increase as the taxpayer's income grows.