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Which of the following is NOT one of the six service quality gaps?
Q6: Give two reasons for using multiple interviewers.
Q13: An ongoing problem of franchising is that
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Q14: Pulpco contracts for logs from A1 Timber
Q16: Jim and Rob are partners in a
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Q20: Conditional guarantees are more effective.
Q25: Describe the four types of "exceptions" listed
Q27: Greg,Mike,and Charlie carry on business in partnership
Q40: Boundary spanners work in some of the