Hard Measures Are Those That Cannot Be Easily Observed and Must

question 22

True/False

Hard measures are those that cannot be easily observed and must be collected by talking to customers, employees, and others.

---

Definitions:

Protein Synthesis

The process in which cells make proteins, involving transcription of DNA to mRNA and translation of mRNA to a polypeptide chain.

Peroxisomes

Organelles found in virtually all eukaryotic cells, involved in the catabolism of very long chain fatty acids, branched chain fatty acids, bile acids, and xenobiotics.

Liver Cells

Hepatocytes, the main functional cells of the liver, involved in protein synthesis, detoxification, and metabolism.

White Blood Cell

Immune cells responsible for protection against infectious diseases and external invaders.