Which of the Following Is NOT One of the Guidelines

question 36

Multiple Choice

Which of the following is NOT one of the guidelines provided for the Front Line on how to handle customer complaints?

• A)Consider compensation
• B)Keep the customer informed of progress
• C)Explain the problem from the service firm's point of view
• D)Acknowledge the customer's feelings
• E)Act fast

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Definitions:

Power Facilities

Infrastructure units that generate or distribute electricity, including power stations, substations, and transmission lines.

Brain Drain

The emigration of highly trained or intelligent people from a particular country.

Educated Workers

Individuals in the workforce who have acquired knowledge and skills through formal education and training.

Industrialized Countries

Nations with significant levels of industrial activity, characterized by a high GDP and a well-developed infrastructure.