What Are the Three Main Response Options for Customers Who

question 19

Essay

What are the three main response options for customers who experience service failures?

Understand the distinctions and applications of vector and bitmap images.

Identify and utilize devices that enable streaming on non-smart TVs.

Recognize the significance of file formats and extensions in determining file types and compatibility.

Apply photo editing tools to enhance digital images.

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Definitions:

Non-Value-Added

Activities or processes that do not add any significant value to the final product or service from the customer's perspective.

Value-Added Ratio

The ratio of the value-added lead time to the total lead time.

External Failure Cost

Costs incurred when products or services fail to meet quality standards after being delivered to the customer, including returns, repairs, and lost sales.

External Failure Cost

External failure costs are expenses incurred when products or services fail to meet quality standards after being delivered to the customer, including returns, repairs, and lost sales.