Which of the Following Is NOT One of the Elements

question 12

Multiple Choice

Which of the following is NOT one of the elements of effective service recovery?

• A)Do the job right the first time
• B)Seek alternative recompense strategies
• C)Identify service complaints
• D)Resolve complaints effectively
• E)Learn from the recovery experience

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Definitions:

Request For Proposal

A document issued by an organization seeking bids for services or goods from potential vendors, detailing the project requirements and selection criteria.

Training Strategy

An overarching plan or approach designed to achieve training objectives and improve the performance of individuals or groups.

Training Needs

The specific learning requirements or gaps that training aims to address, improving the skills and knowledge of the workforce.

Incremental Revenue

The additional revenue generated from a new business strategy or activity compared to a base scenario.