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What did DHL find out about its large and small accounts?
Step Change
A significant and sudden change in performance or productivity, typically for the better.
Ballpark Estimate
An approximate calculation or guess made with limited information, usually at an early stage to provide a rough idea of the expected cost or extent of a project or task.
Project Execution Plan
A document outlining the strategy, resources, and processes to be used in carrying out a project.
Planning
The process of setting goals, developing strategies, and outlining tasks and schedules to accomplish the goals.
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