Common Failures in CRM Implementation Include All of the Following

question 26

Multiple Choice

Common failures in CRM implementation include all of the following EXCEPT _____________.

• A)employee enthusiasm about CRM
• B)inadequate support from top management.
• C)inadequate understanding of customer lifetime value
• D)lack of coordination
• E)failure to reengineer business processes

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Definitions:

Agency Laws

Regulations that govern the relationship between an agent, who acts on behalf of another, and the principal, for whom the agent acts.

Employee

A person legally contracted to work for another in return for financial or other compensation, under certain conditions of employment.

Employer-Employee Relationship

A legal and professional relationship between an employer and their employee, characterized by the exchange of labor for compensation, under agreed conditions.

Agents

Individuals or entities authorized to act on behalf of others (principals) in contractual matters or negotiations, creating legal relationships.