Service Process Redesign Can Be Categorized into All EXCEPT Which

question 39

Multiple Choice

Service process redesign can be categorized into all EXCEPT which of the following types?

• A)Getting rid of non-value adding steps.
• B)Shifting to self-service.
• C)Delivering direct service.
• D)Separating services.
• E)Redesigning the physical aspect of service processes.

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Definitions:

Five-factor Model

A theory in psychology that identifies five main dimensions of human personality: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Personality Changes

Refers to alterations in an individual's behavioral patterns, thoughts, and feelings over time.

Stability of Personality

The concept that an individual's basic personality traits tend to remain relatively consistent throughout adulthood.

Share Confidences

The act of exchanging private information or feelings with another, often building trust and intimacy in a relationship.