A Key Characteristic of Service Blueprinting Is That It Makes

question 23

True/False

A key characteristic of service blueprinting is that it makes little or no distinction between what customers experience "front-stage" and the activities of employees and support processes "backstage."

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Definitions:

Chain of Command

The formal line of authority, communication, and responsibility within an organization.

Span of Control

The number of subordinates or direct reports that a manager or leader has authority over, affecting management efficiency and organizational structure.

Horizontal Specialization

The division of work in an organization into specialized tasks or roles that are at the same hierarchical level, promoting expertise in specific areas.

Common Forms

Standard or widely recognized types or methods of something, such as communication, art, or documents.