Examlex
Part of the challenge of implementing poka-yokes in service contexts is the need to address not only server errors, but also customer errors.
Collecting Assessment Data
The process of gathering information, both qualitative and quantitative, to evaluate and understand a specific condition, situation, or performance.
Forms
Structured documents with spaces in which to write or select, for a series of items or questions.
Small Talk
Informal, light conversation about mundane topics, usually employed in social settings to initiate communication or ease into more significant discussions.
Greeting The Client
The act of welcoming or initiating interaction with a client in a professional setting, often setting the tone for the service experience.
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