The Interesting Innovations for Service Delivery Arising from the Internet

question 5

Multiple Choice

The interesting innovations for service delivery arising from the Internet are all of the following EXCEPT _____________.

• A)multi-channel banking without branches
• B)DVDs that can store huge amounts of information
• C)development of "smart" mobile phones linking users to the Internet wherever they are
• D)usage of voice recognition technology that allows customers to give information and request service by speaking into a microphone
• E)smart card containing a microchip acting as an electronic purse containing digital money

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Definitions:

Financial Statements

Reports that summarize the financial activities and condition of a business, including the balance sheet, income statement, and statement of cash flows.

Best Compensation System

An ideal compensation framework that effectively attracts, motivates, and retains employees while supporting the organization's strategic goals.

Broad Spectrum

A wide range or variety of something, typically referring to activities, approaches, or ideas that cover multiple areas or aspects.

Organizations

Groups of people coming together with a shared purpose, structured in a way that allows for coordinated action to achieve common goals or objectives.