The Convenience of Service Factory Locations and Operational Schedules Assumes

question 4

True/False

The convenience of service factory locations and operational schedules assumes great importance when a customer has to physically present throughout the service delivery or even just to initiate and terminate the transaction.

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Definitions:

Objective Performance

A method of assessment based on measurable, observable facts and outcomes, thereby reducing personal biases in evaluation.

Personal Prejudice

Biases or preconceived opinions individuals hold that can affect their judgment or interactions with others.

Halo Effect

A psychological phenomenon where an individual's overall impression of a person, brand, or product positively influences their feelings and thoughts about that entity's specific traits.

Strictness

The quality of exacting standards or stringent enforcement of rules, often applied in disciplinary contexts.