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Q2: The evoked set can be derived from
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Q9: It is usually a good idea for
Q13: Distinguish between important and determinant attributes.
Q13: SAS International Hotels devised which of the
Q22: Service environments,also called _ relate to the
Q22: A strategy of empowerment is most likely
Q30: What term do sociologists use to describe
Q33: "Failure" points in the restaurant service blueprint
Q43: _ is usually the first variable to