The Career Planning Process Discussed in the Text Includes Five

question 8

Multiple Choice

The career planning process discussed in the text includes five steps, one of which is building a resume; several other steps are listed below. Which one is least likely to provide material for the resume?

• A) Determining strengths, aptitudes and abilities.
• B) Creating a career mission statement.
• C) Researching employment opportunities.
• D) Practicing interviewing skills.

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Definitions:

Service Quality

Service quality is a measure of how well a delivered service matches the customer's expectations.

Customer Expectations

The assumed set of beliefs and standards that customers hold regarding the level of quality and service they will receive from a product or service.

Roles And Expectations

Refer to the specific duties, responsibilities, and anticipated outcomes associated with a position or job description.

Transaction Selling

A sales approach focused on completing individual sales or transactions without necessarily building long-term customer relationships.