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Betsy and Molly had identified three business goals for their company's knowledge management system. Their supervisor asked them which goal was most important. Betsy and Molly would use the ___ level of Steps for Better Thinking to answer the supervisor's question.
Development
The stage of the new-product development process that turns the idea on paper into a prototype.
Customer Experience Management
Strategies and practices aimed at managing and improving the overall interaction between customers and a company throughout the customer lifecycle.
Employee Interactions
The various ways in which employees communicate and work together within an organization.
Target Market
The specific group of consumers at which a company aims its products and services, characterized by specific demographics, interests, or behaviors.
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