Based on the Basic Principles of Business Process Management Discussed

question 13

Multiple Choice

Based on the basic principles of business process management discussed in the text, which of the following is the best defined deliverable for an external consultant?

• A) All process documentation should be completed by the end of the month.
• B) List and discuss the seven steps of business process management.
• C) Please arrange a conference call at least once a week.
• D) Provide a written progress report when you are halfway through the project.

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Definitions:

Standardization

Entails the process of implementing and developing technical standards to optimize compatibility, safety, repeatability, or quality.

Delegate

To assign responsibility or authority from one person to another, often from a superior to a subordinate.

Routine Tasks

Predictable and repetitive activities that are essential to daily operations but require minimal decision-making.

Discretion

The quality of behaving or speaking in such a way as to avoid causing offense or revealing private information; the ability to make responsible decisions.