The Text Discusses a Business Process Management Case in a Large

question 5

Multiple Choice

The text discusses a business process management case in a large Midwestern hospital. The first step in that case was:

• A) Surveying customers.
• B) Establishing a cross-functional team.
• C) Defining process boundaries.
• D) Identifying eight fundamental processes.

---

Definitions:

FPS-R

A tool used for the assessment of pain, where FPS stands for Faces Pain Scale – Revised, allowing patients to rate their pain by pointing to faces expressing varying degrees of distress.

Physiologic Changes

Natural alterations in the body's functionings that occur due to various factors, such as aging, disease, or environmental changes.

Hip Fracture

A break in the femur (thigh bone) near the hip joint, commonly caused by falls or direct impacts.

Chronic Pain

Persistent pain that lasts weeks to years and continues beyond the typical recovery time for an injury or illness.