Bonnie Makes and Sells Her Own Jewelry Over the Internet

question 9

Essay

Bonnie makes and sells her own jewelry over the Internet. A customer browses Bonnie's catalog online and fills out a sales order. The sales order is transmitted electronically to Bonnie, who checks her inventory for each item ordered. If the item is on hand, Bonnie packs it securely and ships it to the customer via a common carrier. If the item is not on hand, Bonnie e-mails the client with an expected shipment date; at that point, the customer must agree to wait until the expected shipment date or cancel the order. Bonnie encloses an invoice with all shipped merchandise; the client sends a check directly to Bonnie's bank for deposit. The bank reports all deposits to Bonnie on a weekly basis; Bonnie reconciles her bank account every day.
-Create a flowchart that shows the interaction between Bonnie and her client based on the preceding scenario.

Understand the fundamental components of a waiting-line system and its three main parts.

Describe the characteristics and components of various queuing models including M/M/1, M/D/1, and M/M/S.

Distinguish between finite and infinite source populations in waiting line systems.

Recognize the impact of service rates and arrival rates on the performance of queuing systems.

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Definitions:

Nomothetic

An approach in psychology that focuses on studying general laws and principles that apply widely across individuals.

Idiographic

Pertaining to the study or approach that focuses on individual cases or events, emphasizing the unique aspects of each.

Blind Design

An experiment in which participants do not know whether they are in the experimental or the control condition. Also known as masked design, now the preferred term.

Idiographic Approach

A perspective in psychology that focuses on understanding the unique, subjective experiences and motivations of individuals, as opposed to general or universal principles.