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In a REAL model, the main difference between "internal" and "external" agents is:
Legitimate Adjustments
Changes or modifications that are justified and reasonable within a particular context, such as policies or agreements.
Future Damages
Compensation for losses that have not yet occurred but are anticipated as a result of an injury or breach of contract.
Satisfy Customers
Meeting or exceeding the expectations and needs of consumers to ensure their contentment with a product or service.
Customer Inquiry
Any question or request for information from a customer regarding a company's products or services.
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