Charlie Is a Reservations Agent for a Large Hotel Chain;

question 56

Multiple Choice

Charlie is a reservations agent for a large hotel chain; Sue needs to make a reservation for an upcoming business trip. Which of the following statements is most true?

• A) Making a reservation is an information event.
• B) Charlie is an internal agent.
• C) Location is irrelevant in the transaction.
• D) "Travel on business" is the strategically significant operating event in the hotel's information system.

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Definitions:

Temptation

A desire or urge to do something, often wrong or unwise, that is hard to resist.

Resistance

The refusal to accept or comply with something; the attempt to prevent something by action or argument.

Care Perspective

A viewpoint in ethics and moral development emphasizing the importance of response to the needs of others and the moral significance of building caring relationships.

Moral Perspective

An individual's viewpoint on right and wrong, shaped by personal values, cultural norms, and life experiences.