Central Veterinary Hospital Is Organized in Three Departments: Administrative, Medical

question 40

Multiple Choice

Central Veterinary Hospital is organized in three departments: administrative, medical and custodial. When a client brings in a new pet, an administrative staff member manually fills out a pet profile; a different member of the administrative staff later inputs the pet profile into the hospital's information system. A veterinarian sees new pets and discusses necessary medical procedures (such as vaccinations) with the pet owner, who decides which procedures to have. The administrative staff schedule future appointments using the hospital's information system; the pet owner receives a computer printout which details future appointments before paying the bill.
-Phil is preparing a flowchart of the preceding case. The "start" symbol would appear in which column of the flowchart?

• A) Client.
• B) Administrative.
• C) Both client and administrative.
• D) Neither client nor administrative.

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Definitions:

Groupthink

A psychological phenomenon that occurs within a group of people, where the desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.

Tightly Knit Groups

Social groups closely bonded by frequent interactions, shared values, and deep feelings of belonging.

Confederates

Individuals who are part of a group engaged in a secret or illicit activity or who are in on the experimental conditions in psychological studies and pretend to be participants.

Conformity

The act of adjusting one's behaviors, beliefs, or attitudes to align with the norms or standards of a group or society.