Paolo's Pizza Offers Both Take-Out and Delivery Service

question 42

Multiple Choice

Paolo's Pizza offers both take-out and delivery service. Customers can order pizza in person, over the phone or via the Internet; Paolo's accepts cash, checks and credit cards in payment. The company offers a "30 minutes or it's free" guarantee for delivery orders. You've been asked to create a risk/control matrix.
-The "controls" column of the risk-control matrix lists "verify order with customer" for phone-in orders. Which columns would be checked under "type?"

• A) P and M.
• B) D and a.
• C) P and d.
• D) P and a.

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Definitions:

Balanced Scorecard

A strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.

Innovation and Learning

The process of implementing new ideas, creating dynamic products, or improving existing services to meet market demands and learning from the process.

Customer Satisfaction

A measure of how products or services provided by a company meet or surpass the customer's expectations.

Controlling in Organisations

The management function concerned with monitoring activities to ensure they are being completed as planned and correcting any significant deviations.