A Distinctive Competence

question 60

Multiple Choice

A distinctive competence

• A) is a competitively important activity that a company performs better than its competitors.
• B) gives a company competitively valuable capability that is unmatched by rivals.
• C) can produce a competitive edge in the marketplace.
• D) has the potential for being the cornerstone of a company's strategy.
• E) All of the above.

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Definitions:

Passive Listening

The act of listening attentively to the speaker's message and responding to the speaker by providing verbal or nonverbal cues that encourage the speaker to continue. In effect, saying “I'm listening, please go on.”

Reflective Listening

A communication technique involving actively listening to a speaker, then repeating back what was said to confirm understanding and empathy.

Active Listening

The practice of paying close attention and fully concentrating on the speaker, showing understanding and providing feedback.

Retentive Listening

A listening skill focused on remembering and retaining information from conversations or presentations effectively.