Benchmarking Involves

question 76

Multiple Choice

Benchmarking involves

• A) comparing how different companies perform various value chain activities and then making cross-company comparisons of the costs of these activities.
• B) checking whether a company has achieved more of its financial and strategic objectives over the past five years relative to the other firms it is in direct competition with.
• C) studying whether a company's resource strengths are more/less powerful than the resource strengths of rival companies.
• D) studying how a company's competitive capabilities stack up against the competitive capabilities of selected companies known to have world class competitive capabilities.
• E) comparing the best practices in one industry against the best practices in another industry.

Grasp the concept of Drucker's "old-fashioned" leadership, including its emphasis on personal integrity, responsibility, and mission.

Understand the impact of servant leadership and empowerment in organizational behavior.

Recognize the role of visionary leadership and its principles.

Identify the processes and outcomes of empowering others within an organization.

---

Definitions:

Diathesis-Stress Perspective

A psychological theory that explains behavior as a result of predispositional vulnerabilities together with stress from life experiences.

Systems Theory

A theory proposing that multiple interacting factors generate all behaviour, and that the effects of these factors are bidirectional; that is, the influence of each factor on another changes the other factors, which in turn then influence the original factor. The overall effect of these influences is said to be greater than the sum of the influence of each of the factors.

Biopsychosocial Model

A holistic approach to health and illness that considers biological, psychological, and social factors.