On the Unit in Which You Work,one Nurse's Aide Is

question 19

Multiple Choice

On the unit in which you work,one nurse's aide is usually pleasant and helpful;the other is often abrasive and angry.What is the most important basic guideline to be observed by a nurse who must resolve a conflict between the two nurse's aides?

• A)Deal with issues,not personalities.
• B)Require the aides to reach a compromise.
• C)Weigh the consequences of each possible solution.
• D)Encourage ventilation of anger and use humor to minimize the conflict.

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