In Addition to the Layout of the Store, Behavioral Experts

question 187

Multiple Choice

In addition to the layout of the store, behavioral experts recommend that retailers consider the impacts of ________ , ________ and ________ on customer behavior.

• A) lighting; sound; scent
• B) lighting; noise; orientation
• C) lighting; sound; noise
• D) signage; sound; scent

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Definitions:

Behavior Rating Scales

Tools used to assess the behaviors, personality, and competencies of individuals through standardized ratings.

Checklists

Structured lists of items to be checked or completed, used as a reminder or to ensure consistency and completeness in carrying out tasks.

Organizational Psychologists

Professionals who apply psychological principles to improve work performance, motivation, and the overall well-being of employees within organizations.

Employee Engagement

The emotional commitment an employee has to their organization and its goals, leading to higher levels of productivity.