To Be Successful Online, Small Companies Must Create Web Sites

question 23

Multiple Choice

To be successful online, small companies must create Web sites with features that appeal to experienced Web shoppers, such as:

• A) simple navigation and customer reviews.
• B) solid security and quick access to product information.
• C) videos and blogs.
• D) The successful Web site will include all the above.

---

Definitions:

Social Empathy

The ability to understand and share the feelings and perspectives of others within a social context, facilitating compassionate and harmonious interactions.

Intentional Component

An aspect of behavior and actions that is done with purpose or intention, often reflecting deliberate decision-making.

Affective Component

The emotional or feeling segment of an attitude, influencing how individuals feel about an object or situation.

Cognitive Component

Relates to the mental processes involved in understanding, reasoning, and decision-making.