There Is Plenty of Room for Improvement in Customer Service

question 82

Multiple Choice

There is plenty of room for improvement in customer service on the Web. Research by Harris Interactive reports that more than ________ of online shippers said that they expect higher levels of customer service than they do in offline, traditional stores. .

• A) 2 percent
• B) 12 percent
• C) 22 percent
• D) 52 percent

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Definitions:

Environment

The surrounding conditions and influences that affect the growth, development, or existence of living things.

Gene-environment Correlation

A concept in behavioral genetics that suggests individuals’ genetic makeup influences their exposure to certain environments, which in turn affects their traits or behaviors.

Heredity

The genetic transmission of characteristics from parents to offspring, influencing various aspects of physical and psychological traits.

Surroundings

The environmental context or setting in which an individual or object is situated, influencing their experience and behavior.