If Given the Chance to Complain, 95 Percent of Customers

question 56

True/False

If given the chance to complain, 95 percent of customers will buy again when a business handles their complaints promptly and effectively.

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Definitions:

Figurative Analogies

Comparisons that draw relationships between two different things based on resemblance in some aspects, often used to explain complex ideas or emotions.

Behavioral Response

The observable reaction or action of an individual following a stimulus or in a particular situation.

Verbal Response

A spoken or written reply or reaction to a question, statement, or situation.

Nonverbal Response

Communication without words, using gestures, facial expressions, and body language to convey a message or reaction.