Skimming Is the Act of Taking Money from Sales Without

question 131

True/False

Skimming is the act of taking money from sales without reporting it as income and it is an illegal and unethical practice.

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Definitions:

Negative Word of Mouth

The act of consumers sharing unfavorable opinions or experiences about a product, service, or brand with others, which can potentially harm the business's reputation.

Service Failures

Situations in which a business fails to meet customer expectations in the delivery of its services, leading to dissatisfaction and potential loss of trust.

Emotional Customers

Consumers who base their purchasing decisions primarily on their emotions or feelings towards a product, brand, or experience.

Flight Cancellation Desks

Facilities or counters at airports where travelers can get assistance and make alternative arrangements when their flights are cancelled.