Continuous Improvement

question 14

Multiple Choice

Continuous improvement:

• A) Is a measure of profits.
• B) Is a measure of costs.
• C) Rejects the notion of "good enough."
• D) Is not applicable to most businesses.
• E) Is possible only in service businesses.

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Definitions:

Normative Social Influence

The influence to conform with the positive expectations of others, often to gain approval or avoid social sanctions, unrelated to actual beliefs or facts.

Cognitive Dissonance

The unsettling sensation experienced when a person simultaneously upholds multiple conflicting beliefs, ideas, or values.

Group Members

Individuals who belong to a defined collective or team, sharing common goals or purposes.

Informational Social Influence

The process where individuals change their opinions or behavior in response to accessing new information or knowledge from others.