Jo Is a Courier Delivering Parcels Throughout the Metropolitan Area

question 92

Multiple Choice

Jo is a courier delivering parcels throughout the metropolitan area. Although she considers herself law abiding, she often breaks the speed limit while making her deliveries. Which of the following statements does not reflect a likely response to the conflict between her attitude and her behavior?

• A) "It's not a problem that I speed a little bit; it's not much over the limit, and everyone else speeds some."
• B) "The speed limits are just too low around here; anyone driving at a reasonable speed will break them."
• C) "This speeding is irresponsible. From now on I am observing the speed limits."
• D) "I've got to drive fast sometimes, otherwise I will not make all my deliveries and I'll lose clients."
• E) "It's wrong to break even minor laws, but I'll probably keep speeding anyway."

Understand the comprehensive steps involved in recruitment and selection processes.

Understand the purpose and function of performance appraisals and their role in organizational effectiveness.

Recognize the importance of orientation, socialization, and ongoing development in enhancing employee performance and organizational culture.

Identify various training and development tools, including management development, mentoring, and coaching.

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Definitions:

Evoked Set

a set of particular brands or products a consumer considers during the decision-making process.

Inept Set

A group of brands that a consumer excludes from purchase consideration because they are viewed as unacceptable.

Inert Set

A group of brands or products that a consumer is aware of but feels indifferent towards when making a purchase decision.

Lexicographic Rule

A decision-making rule where alternatives are compared based on the most important attribute first; if one option is superior, the decision is made, otherwise the next most important attribute is considered.