You Have Been Hired as the Manager of a Casual

question 77

Essay

You have been hired as the manager of a casual dining restaurant. After a few days on the job, you notice that one server, Graham, seems to be unhappy and his attitude might be spreading. Please articulate what plan of action you would take to address Graham's attitude. What is the reasoning for your actions?

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Definitions:

Physiological Arousal

This term describes the body's physical response to emotions or stimuli, such as increased heart rate or sweaty palms.

James-Lange Theory

A theory of emotion suggesting that emotions are the result of the interpretation of bodily reactions to stimuli, rather than the cause of such reactions.

Cognitive Labeling

The process of identifying and naming emotions and feelings that are being experienced, often influencing how they are understood and acted upon.

Sympathetic Nervous System

A part of the autonomic nervous system that activates what is often termed the fight or flight response, preparing the body for rapid action in response to threats.