Which of the Following Is Not One of the Four

question 113

Multiple Choice

Which of the following is not one of the four approaches to managing organizational change?

• A) Lewin's three-step model
• B) Kotter's eight-step plan
• C) Taylor's classic theory
• D) action research
• E) organizational development

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Definitions:

Customer Relationship Management

A strategy and technology used by businesses to manage and analyze customer interactions and data throughout the customer lifecycle, aiming to improve business relationships.

Online Versus Retail

A comparison between shopping through online platforms versus purchasing in physical retail stores, considering factors like convenience, price, and product selection.

Build Customer Relationships

Develop and nurture long-term interactions and connections with customers, focusing on loyalty and mutual value.

Customer Relationship Management

A strategy for managing a company's relationships and interactions with existing and potential customers.