Which of the Following Statements Is True Regarding Surface Acting

question 6

Multiple Choice

Which of the following statements is true regarding surface acting?

• A) Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
• B) A health care provider trying to genuinely feel more empathy for her patients is surface acting.
• C) Research shows surface acting is less stressful to employees than deep acting.
• D) Surface acting deals with felt emotions as opposed to deep acting which deals with displayed emotions.
• E) Surface acting is trying to modify our true inner feelings based on display rules.

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Definitions:

Confidence Interval

A range of values that estimates the true value of a parameter within a certain level of confidence.

Population Variance

The variance calculated from the entire population of a dataset, representing the true measure of its variability.

Chi-Squared Distribution

A probability distribution used in statistical hypothesis tests that is built by squaring independent standard normal random variables.

Random Variable

A measurable variable with outcomes based on the randomness of specific incidents.