If an Employee Expresses Organizationally Desired Emotions During Interpersonal Transactions

question 70

Multiple Choice

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions) , then it is known as ________.

• A) emotional labor
• B) negative affect
• C) positive affect
• D) emotional intelligence
• E) deviant behavior

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Definitions:

Organizations

Groups of people structured in a systematic manner to meet a common goal or set of goals, such as corporations, non-profits, or governments.

Whistle-Blowing

Disclosure of illegitimate practices by a current or former organizational member to some person or organization that may be able to take action to correct these practices.

Traditionally

In a way that conforms to long-established norms, values, or customs.

Personality Traits

Enduring characteristics that describe an individual's behavior, attitudes, and emotions, significantly influencing how they interact with the world.