Which of the Following Statements Is True Regarding Surface Acting

question 6

Multiple Choice

Which of the following statements is true regarding surface acting?

• A) Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
• B) A health care provider trying to genuinely feel more empathy for her patients is surface acting.
• C) Research shows surface acting is less stressful to employees than deep acting.
• D) Surface acting deals with felt emotions as opposed to deep acting which deals with displayed emotions.
• E) Surface acting is trying to modify our true inner feelings based on display rules.

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Definitions:

Oligopoly

A market structure characterized by a small number of firms controlling a large market share, leading to limited competition and potentially higher prices for consumers.

Monopolistic Competition

A competitive landscape where numerous companies offer products that are alike but not the same, providing an opportunity for limited market control and the distinction of products.

Concentration Ratio

A statistical measure that indicates the extent of competition in a market, calculated as the market share of the largest firms.

Economic Profits

The excess of total revenues over total costs, including both explicit and implicit costs, representing the profit beyond the normal return on investment.