Employees at Acme Express Are Dissatisfied with the Working Conditions

question 106

Multiple Choice

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Susan has composed a list of concerns along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction through ________.

• A) exit
• B) voice
• C) loyalty
• D) neglect
• E) acceptance

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Definitions:

Human Resource Departments

Divisions within organizations responsible for managing employee-related processes like hiring, training, benefits, and compliance.

Outplacement Services

Support and assistance provided by an employer to help former employees transition to new jobs following layoffs or job loss.

Outsourcing

The practice of hiring external firms to handle work typically performed within a company, often to cut costs.

Personnel Department

The division within an organization responsible for managing human resources and staff-related issues, now more commonly referred to as Human Resources.