Why Should Managers Be Interested in Their Employees' Attitudes

question 89

Multiple Choice

Why should managers be interested in their employees' attitudes?

• A) They result from behavior.
• B) They cause problems.
• C) They give warnings of potential problems.
• D) They are generally low.
• E) They result in cognitive dissonance.

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Definitions:

Mass Customization

A strategy that combines the flexibility and personalization of custom-made products with the low unit costs associated with mass production.

Not-for-profit Organizations

Organizations that operate for purposes other than generating profit, using surplus revenues to achieve their goals.

Marketing Strategies

Planned actions aimed at promoting and selling a product or service to target customers.

Utility

In economics, utility refers to the total satisfaction received from consuming a good or service.